Management issues facing small tourism enterprises (ste’s) A case of german concentration camps The WritePass Journal

Management issues facing small tourism enterprises (ste’s) A case of german concentration camps Abstract Management issues facing small tourism enterprises (ste’s) A case of german concentration camps ). Many governments have avidly supported STEs, although it is only in the recent years that emphasis has been placed on the importance of having right skill set for managing such enterprises (Stephen 2012). Nonetheless, STEs play a major role in most countries. As argued by Page et al (1999), STEs are the cornerstone of tourism development in local economies. Buhalis (2006) further explains that STEs contribute to a considerable proportion of economic production and provides employment to a large number of people especially those located in the peripheral and insular regions. However, a range of management problems and issues face small tourism enterprises. Some of these issues have been identified by Ken Mountinho (2000). The two authors suggested that small tourism enterprises are confronted with a number a number of issues including political changes, competition, environmental concerns, new consumer trends, globalization, fragmentation of markets and economic integration. Carter (1996) argues that irrespective of the relative size of the Small business sector, the management issues faced by STE in many countries are enormous. However, these may differ depending on the STE product. Also many of the tourism SMEs tend to have a limited knowledge of the business environment. Many of them tend to have little experience of the business environment. What is more interesting with SMEs is that their sources of venture capital are varied, with a significant proportion coming from families (Stephen 2012). STEs are undercapitalized, product led and family owned such that management function is only confined to a few key individuals (Stephen 2012). These small enterprises also tend to have a short-term planning horizon and their marketing functions are peripheral to the management task of running the business (Stephen 2012). Many of these characteristics are borne out in the studies by Thomas (2007) and Shaw Williams (2002). The challenges facing STE’s necessitate the need for more strategic management schemes. Without proper management, tourism development is bound to decline. To overcome these challenges, STEs need to harness managerial skills. Management of STEs must adjust to all sorts of changes to ensure sustainability of tourism activities and a continuing outward flow of services (Poitevin 2012). Management challenges relevant to German concentration camps One of the management challenges that is particularly relevant to German concentration camps is pressure to commercialize developments. Many decades after the end of the Second World War, concentration camps have transformed into tourist attraction sites and are facing demands from tourists for associated facilities and commercial development (Ritchie et al. 2003). This changing nature of concentration camps from being memorial sites to tourist attractions has presented management with a significant dilemma. Managers of concentration camps are faced with a dilemma between either preserving the site as a memorial site or developing it for commercial tourism (Ritchie et al. 2003). This management concern has further been made even more complicated by the reduction of government funding for many of the former German concentration camps (Ritchie et al. 2003). Dachau concentration camp is one such camp site which has been facing increasing pressure for commercial development of its facilities. This memorial site presents the history of Dachau concentration camp from 1933 to 1945, illustrating how it came into being during the Nazi era (Johannes 2004). The Dachau concentration camp was first developed as a training centre before it became a model camp for Hitlers Secret service and a training ground for the extermination camps of Treblinka, Majdanek, and Auschwitz (Johannes 2004). Since its opening as a memorial site in 1965, this former German camp site has not undergone any renovations or commercial development. There seems to be no retail or ancillary service such as restaurant or a cafà © (Ritchie et al. 2003). Cinema video technology and traditional static exhibits with poor orientation and layout are used (Ritchie et al. 2003). Such settings could lead to mindlessness as visitor connections and interest of the Holocaust may wane (Ritchie et al. 2003). However, half of the museum was closed for renovation as of late 2001 (Ritchie et al. 2003). The reconstruction of the museum is expected to provide a substantial improvement to the setting factors such as orientation, display and interaction. Such improvements are expected to provide more mindful experiences to the visitors. However, only time can tell whether the renovations of Dachau camp memorial will enhance tourist experience or whether such commercial developments will detract from the sites authenticity (Ritchie et al. 2003). In transforming the memorial sites into tourist attractions, managers of these sites have also faced conflicting political, religion and personal ideologies (Jangula 2004). The transformation of the site to a tourist attraction has generated controversy with ethical concerns arising over the commodification of such sites associated with death, war and tragedies. But this ethical concern is debateable.   These memorial sites would be meaningless if no one was to visit. We derive the significance of such sites from their explanatory inscriptions and knowledge that we learn through visiting such sites (Jangula 2004).   It is impossible to discern whether the Dachau camp site or the Auschwitz would retain their significance if no one was allowed to visit (Jangula 2004). Another major challenge facing management at these memorial sites has been the changing nature of relationship between commemorative agents, owing to political and socio-economic changes (Jangula 2004). It is important to note that numerous stakeholders are involved in the process of orientation of memorial sites with the most obvious group being the victims. The local and regional authorities are also involved in the orientation, often funding operations at memorials. Managing this complex relationship between the various stakeholders remains a major challenge in these former German Camp sites. Whilst the managers of these sites are granted the legal and legislative authority to manage the memorials and the ties between the locals and tourists, managing such relationship is often made more complex by changes in political, social and economic environments (Jangula 2004). Competition is yet another management challenge facing operators at these sites. In a world of information age where the Holocaust has become a well-known event, commemorative agencies are challenged by external groups that seek to transmit the legacy of these sites through different medias (Jangula 2004). For example, movies have re-enacted or have made attempts to re-enact history. Works of such popular culture compete with official agencies in Germany who have infinite mandates to commemorate such sites (Jangula 2004). Additionally, the managers of these sites face additional competition from other agents abroad who transmit the legacy of the Holocaust within religious, cultural and commercial realms (Jangula 2004). Recreation of commemorative aspects of such sites is made easier by the sites historic relevance. The significance of the Holocaust is comprehended by people and cultures across the globe (Ateljevic Stephen 2012). The site is more than just a domestic historical site as people from all over the globe tour the site. Extent to which tourist operators have addressed these concerns Given these challenges, we sought to investigate the extent to which tour operators at Dachau concentration camp have addressed these concerns. In addressing the ethical concern, we found that the management provided for guided tours (Ritchie et al. 2003). Guided tours are available in different languages including German, English, Spanish, and French. During the tour, visitors are reminded of the historical significance of the site as a place of memory and pilgrimage and the importance of behaving with respect while at these sites. However, despite such guided tours, there is still an ethical concern over the commodification of such tourist sites. Many of the victims and survivors of the Holocaust are still infuriated and deeply concerned that the death and horror of their brethrens is treated as a commodity and sold to tourists (Jangula 2004). Some commentators have in fact pointed out that some of the tours offer little educational component and that visitors often film, photograph and chat in these memorial sites as if they were in a zoological garden (Sharpley Stone 2012). Responding to the pressure of commercialization of developments, we found that operators of Dachau concentration camp had made renovations to the concentration camp. The reconstruction of the site had been made with the aim of improving the setting factors such as display, orientation and interaction; and ultimately improving the tourist experience. But whilst some challenges seem to have been addressed, majority of these concerns remain largely addressed. To address the issue of competition, management would need to explore on the visitor motivation to such sites associated with tragedies. Understanding the motivations behind such visitations can be useful in further promoting the site. For example, if education is found to be the key motivator, managers would need to focus on the teaching aspects in order to promote the site (Yuill 2003). This could be as simple as interpretive design or as complex as offering additional services such as workshops, seminars and lectures (Yuill 2003). Site interpretation can be better designed to cater to the visitors needs. Should commemoration be the key motivating factor, management would need to ensure a quiet environment for contemplation (Yuill 2003). However, where visitors are motivated by nostalgia, then highly sensory exhibits would be best suited to these visitors (Yuill 2003). Understanding visitor motivations would help management to tailor services to meet their needs thereby increasing visitation which in turn would generate higher revenues for the site. The revenues generated can then be used to preserve the site. To address the complexity of balancing the concerns of the locals, visitors, entrepreneurs, politicians and other stakeholders involved; there is need for managers to have a right skill set for managing such relationships. Operators of such concentration camps need to harness managerial skills. They must adjust to all sorts of changes to ensure sustainability of tourism activities and a continuing outward flow of services (Poitevin 2012). Conclusion It is clear that the operators managing these sites are confronted with a number of management issues including issues of commercialization, competition, interpretation, authenticity and ethical concerns over commodification of such sites. Managers are confronted with the challenge of providing an accepted interpretation as far as victims, survivors, friends and relatives of victims the Holocaust and historians are concerned. Balancing the concerns of the locals, visitors, entrepreneurs, politicians and other stakeholders involved pose another challenge to managers at these sites. Managers are also under pressure from tourists to commercialize developments in order to enhance tourist experience. They face a significant dilemma between either preserving the site as a memorial site or developing it for commercial tourism. The task of site managers is further challenged by additional external agencies that seek to transmit the legacy of these sites via different Medias. In overcoming these challenges, tour operators must harness managerial skills and adjust to all sorts of changes to ensure sustainability of tourism activities and a continuing outward flow of services. The challenges necessitate the need for more strategic management schemes. Reference Ateljevic, J. and Stephen, J.J.P., 2012. Tourism and entrepreneurship. London: Routledge publishers Buhalis, D., 2006. Progress in tourism management: twenty years on and 10 years after the internet: the state of eTourism research, Elsevier Jangula, C., 2004. The holocaust and dark tourism. The University of British Columbia Johannes, N., 2004. What was it like in the concentration camp at Dachau? Munich: Trustees for the Monument of Atonement in the Concentration Camp at Dachau. Ken, P. and Moutinho. L., 2000. The Marketing Environment for Travel and Tourism. In: Strategic Management in Tourism, edited by Luiz Moutinho. Wallingford: CABI Publishing, Pp17-38. Page, S.J., Forer, P. and Lawton, G.R., 1999. ‘Small business development and tourism: Terra incognita?’ Tourism Management, 20, 435-459. Poitevin, M., 2012. Following Antarctics tourism product: the general management challenges and issues facing Small Tourism Enterprises (STEs). [viewed on 2nd July 2013] available from http://interestmeonit.weebly.com/1/post/2012/7/following-antarctics-tourism-product-the-general-management-challenges-and-issues-facing-small-tourism-enterprises-stes.html Ritchie, B.W., Carr, N., Cooper, C.P., 2003. Managing educational tourism. Channel View Publications. Sharpley, R. and Stone, P., 2012. ‘Management issues in dark tourism attractions: The case of ghost tours in Edinburgh and Toledo’. Journal of Unconventional Parks, Tourism Recreation Research. Vol.4 (1) Shaw, G. and Williams, A., 2009. Knowledge transfer and management in tourism organisations: An emerging research agenda. Elsevier Tourism Management, Vol. 30 (3), pp. 325-335 Shaw, G., and Williams, A., 1998. ‘Entrepreneurship, small business culture and tourism development’. In: The Economic Geography of the Tourism Industry, London: Routledge, Stephen, P., 2012. Tourism management, London: Routledge Publishers Thomas, R., 2007. ‘Tourism partnerships and small firms: Power, participation and partition’. The International Journal of Entrepreneurship and Innovation, 8 (1), pp.37-43. Yuill, S.M., 2003. ‘Dark tourism: understanding visitor motivation at sites of death and disaster’. Texas AM University

Bulfinchs Version of the Story of Apollo and Daphne

Bulfinchs Version of the Story of Apollo and Daphne The slime with which the earth was covered by the waters of the flood produced an excessive fertility, which called forth every variety of production, both bad and good. Among the rest, Python, an enormous serpent, crept forth, the terror of the people, and lurked in the caves of Mount Parnassus. Apollo slew him with his arrows - weapons which he had not before used against any but feeble animals, hares, wild goats, and such game. In commemoration of this illustrious conquest he instituted the Pythian games, in which the victor in feats of strength, swiftness of foot, or in the chariot race was crowned with a wreath of beech leaves; for the laurel was not yet adopted by Apollo as his own tree. The famous statue of Apollo called the Belvedere represents the god after this victory over the serpent Python. To this Byron alludes in his Childe Harold, iv. 161: ...The lord of the unerring bow,The god of life, and poetry, and light,The Sun, in human limbs arrayed, and browAll radiant from his triumph in the fight.The shaft has just been shot; the arrow brightWith an immortals vengeance; in his eyeAnd nostril, beautiful disdain, and mightAnd majesty flash their full lightnings by,Developing in that one glance the Deity. Apollo and Daphne Daphne was​ Apollos first love. It was not brought about by accident, but by the malice of Cupid. Apollo saw the boy playing with his bow and arrows; and being himself elated with his recent victory over Python, he said to him, What have you to do with warlike weapons, saucy boy? Leave them for hands worthy of them, Behold the conquest I have won by means of them over the vast serpent who stretched his poisonous body over acres of the plain! Be content with your torch, child, and kindle up your flames, as you call them, where you will, but presume not to meddle with my weapons. Venuss boy heard these words, and rejoined, Your arrows may strike all things else, Apollo, but mine shall strike you. So saying, he took his stand on a rock of Parnassus, and drew from his quiver two arrows of different workmanship, one to excite love, the other to repel it. The former was of gold and sharp pointed, the latter blunt and tipped with lead. With the leaden shaft he struck the nymph Daphne , the daughter of the river god Peneus, and with the golden one Apollo, through the heart. Forthwith the god was seized with love for the maiden, and she abhorred the thought of loving. Her delight was in woodland sports and in the spoils of the chase. lovers sought her, but she spurned them all, ranging the woods, and taking no thought of Cupid nor of Hymen. Her father often said to her, Daughter, you owe me a son-in-law; you owe me grandchildren. She, hating the thought of marriage as a crime, with her beautiful face tinged all over with blushes, threw her arms around her fathers neck, and said, Dearest father, grant me this favour, that I may always remain unmarried, like Diana. He consented, but at the same time said, Your own face will forbid it. Apollo loved her, and longed to obtain her; and he who gives oracles to all the world was not wise enough to look into his own fortunes. He saw her hair flung loose over her shoulders, and said, If so charming, in disorder, what would it be if arranged? He saw her eyes bright as stars; he saw her lips, and was not satisfied with only seeing them. He admired her hands and arms, naked to the shoulder, and whatever was hidden from view he imagined more beautiful still. He followed her; she fled, swifter than the wind, and delayed not a moment at his entreaties. Stay, said he, daughter of Peneus; I am not a foe. Do not fly me as a lamb flies the wolf, or a dove the hawk. It is for love I pursue you. You make me miserable, for fear you should fall and hurt yourself on these stones, and I should be the cause. Pray run slower, and I will follow slower. I am no clown, no rude peasant. Jupiter is my father, and I am lord of Delphos and Tenedos, and know all things, present and future. I am th e god of song and the lyre. My arrows fly true to the mark; but, alas! an arrow more fatal than mine has pierced my heart! I am the god of medicine, and know the virtues of all healing plants. Alas! I suffer a malady that no balm. can cure! The nymph continued her flight, and left his plea half uttered. And even as she fled she charmed him. The wind blew her garments, and her unbound hair streamed loose behind her. The god grew impatient to find his wooings thrown away, and, sped by Cupid, gained upon her in the race. It was like a hound pursuing a hare, with open jaws ready to seize, while the feebler animal darts forward, slipping from the very grasp. So flew the god and the virgin- he on the wings of love, and she on those of fear. The pursuer is the more rapid, however, and gains upon her, and his panting breath blows upon her hair. Her strength begins to fail, and, ready to sink, she calls upon her father, the river god: Help me, Peneus! open the earth to enclose me, or change my form, which has brought me into this danger! Scarcely had she spoken, when a stiffness seized all her limbs; her bosom began to be enclosed in a tender bark; her hair became leaves; her arms became branches; her foot stuck fast in the grou nd, as a root; her face became a tree-top, retaining nothing of its former self but its beauty, Apollo stood amazed. He touched the stem, and felt the flesh tremble under the new bark. He embraced the branches, and lavished kisses on the wood. The branches shrank from his lips. Since you cannot be my wife, said he, you shall assuredly be my tree. I will wear you for my crown; I will decorate with you my harp and my quiver; and when the great Roman conquerors lead up the triumphal pomp to the Capitol, you shall be woven into wreaths for their brows. And, as eternal youth is mine, you also shall be always green, and your leaf know no decay. The nymph, now changed into a Laurel tree, bowed its head in grateful acknowledgment. That Apollo should be the god both of music and poetry will not appear strange, but that medicine should also be assigned to his province, may. The poet Armstrong, himself a physician, thus accounts for it: Music exalts each joy, allays each grief,Expels diseases, softens every pain;And hence the wise of ancient days adoredOne power of physic, melody, and song. The story of Apollo and Daphne is of ten alluded to by the poets. Waller applies it to the case of one whose amatory verses, though they did not soften the heart of his mistress, yet won for the poet wide-spread fame: Yet what he sung in his immortal strain,Though unsuccessful, was not sung in vain.All but the nymph that should redress his wrong,Attend his passion and approve his song.Like Phoebus thus, acquiring unsought praise,He caught at love and filled his arms with bays. The following stanza from Shelleys Adonais alludes to Byrons early quarrel with the reviewers: The herded wolves, bold only to pursue;The obscene ravens, clamorous oer the dead;The vultures, to the conquerors banner true,Who feed where Desolation first has fed,And whose wings rain contagion: how they fled,When like Apollo, from his golden bow,The Pythian of the age one arrow spedAnd smiled! The spoilers tempt no second blow;They fawn on the proud feet that spurn them as they go. More Stories From Greek Mythology by Thomas Bulfinch Dragons TeethMinotaurPomegranate SeedsPyramus and Thisbe